Our Services
We provide a wide range of Services
Modus Operandi (M.O.)
Business Operations
Training
- We have corporate trainers who provide expensive technical and process raining according o he business obecives
- Establishing SOPs to ensure efficiency and efficacy in business process.
Inventory Management
- Supervise non-capitalized inventory; develop a cycle counting based on sales projections and count management.
- Manage inventory by identifying the inventory levels that are most profitable to the flow of Revenue.
- Our methods are congruent to Materials Requirement Planning Method
Content Management
- Generate an exhaustive archive of current inventory related content.
- Plan content strategy recommendations, polished messages and iterative content marketing.
- Perform health check on the implemented content, identifying challenges and make significant improvements.
Order Processing
- Creating a win-win situation between the supplier and our customers with a reliable order processing system in place.
- Ensure smooth delivery of goods to customers by seamlessly performing the intricate interdependent steps.
- Keeping customers abreast with the vital information about the status of order once shipped.
Market Research
- Methodical market analysis to survey customer preferences along with statistical data to optimize our sales
- Informed competitive pricing to attain and maintain the buy-box in a product listing
- Autonomously analyze trends, qualitative data and competition strategies aimed at increasing competitiveness.
Subscription Management
- Organizing billing actions as per schedule and providing mid-cycle subscription changes
- Recording and managing subscription history for all sales.
Dispute Resolution
- Resolving the payment disputes raised by the customer by providing all the necessary evidences to bank and the payment gateway
Reporting
- Creating detailed analytical reports that showcase the WoW , MoM and YoY performance of subscription, e-commerce business and customer performance of subscription, e-commerce business and customer
- Detail reports showing discrepancy in data across planforms
Data Processing
- Gathering data from databases, manipulating it and making it ready for further analysis
- Identifying discrepancies in data and correcting them for data analysis team.
I.T. Services
Website Development
- Designing intuitive user interface for e-Commerce, ERP and educational sites.
- Integrated Search Engine Optimization to obtain higher ranking placement in the search results page.
- Assistance with existing website maintenance and related upgrading.
Software Development
- Custom software development focused on customer oriented solutions.
- Enterprise software solutions to meet all your business needs.
Application Development
- Design and build advanced applications for various platforms
- Collaborate and work with outside data sources and API’s
- Continuous discovery, evaluation and customization to maximize development.
Expert ERP Implementation Services
With deep industry knowledge and hands-on experience, we specialize in end-to-end ERP implementation tailored to your business needs. From requirement analysis and process mapping to system configuration, training, and post-launch support — we ensure a smooth transition and maximum ROI. As trusted consultants, we help you streamline operations, improve productivity, and drive digital transformation with the right ERP solutions.
BPO Services
Customer Relationship management (CRM)
- Customer Care
- Order Management
- Customer Analytic
- Dispute Resolution
- Frequent Flyer Program
- Customer Feedback Program
- Sales Support Consultative
- E-Commerce
- Warranty Services
- Billing and Payments
- Order Processing
- Refunds
E-mail Support
- Order Processing
- Warranty Services
- Payment Processing
- Returns and Refunds
- Troubleshooting Queries
Tech Support
- Helpdesk Support
- Product Activation
- Remote Desktop Troubleshooting
- Product Installation Questions
- -Hardware/ Software Troubleshooting
- Consumer Tech Support
Our Offering Services
Pickworth is a commercial center, with back-up facilities. It is a fully servicing outsourced Contact Centre company, committed to providing superior value to our clients. Besides the cost advantage, our services ensure quick and accurate responses to our clients’ customers. Through inventive tools, we deliver long-term sustainable benefits to our clients.
Solutions come in different services, in order to meet the diverse needs of individual Clients. Pickworth has a complete solution to providing a different service all together. Our existing and prospective clients can make significant savings by using our extensive range of call center, back office and facility management solutions.
Our contact center offers businesses a full range of management services to drive sales growth, customer services and back office operations
Outbound Services
Telecom
- Telemarketing lead management
- Lead Generation of Tele- Lead lists
- Decision Maker Contacts
- Appointment Scheduling
- Debt Collection Services
- Direct Mail Follow-up
- Seminar Population
- Product Promotion
- Research Surveys and Polling
- Telephone and Web Based Business
- Up Sell/ Cross Sell Campaigns
- Database Selling
- Market Intelligence Services
Conventional / Non- Conventional Products (Electricity, Energy Gas, Solar Panels)
- Lead Generation
- Cold Calling
- Script Development
- Plan Management
- Up selling
- Plan migration
- Payment follow ups
- Tele Banking
- Customer service management
- Database cleansing and updating
- Third Party verification
- Record verification
- Welcome / Thank-you Calls
- Continuity sales calls
- Debt follow ups
Inbound Services
Customer Relationship management (CRM)
- Customer Care
- Order Management
- Customer Analytic
- Dispute Resolution
- Frequent Flyer Program
- Customer Feedback Program
- Sales Support Consultative
- E-Commerce
- Warranty Services
- Billing and Payments
- Order Processing
- Order Processing
E-mail Support
- Order Processing
- Warranty Services
- Payment Processing
- Returns and Refunds
- Troubleshooting Queries
Social Media
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eCommerce
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Help & Support
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E-Commerce Services
- Inventory Management
- Product Categorization
- Online-store development
- Order Processing
- Campaign Management
- Search Engine Optimization
- Training
- Online Promotion
- Product Page Development
- Payment Processing
- Search Engine Marketing
- Website Hosting
E-Commerce Services
- Inventory Management
- Product Categorization
- Online-store development
- Order Processing
- Campaign Management
- Search Engine Optimization
- Training
- Online Promotion
- Product Page Development
- Payment Processing
- Search Engine Marketing
- Website Hosting
Information Technology (IT) Services
- Social Media Marketing
- SEM and SEO
- Application Development
- E-mail Marketing
- Web Design
- Branding
- Video Production
- Content Marketing
Information Technology (IT) Services
- Social Media Marketing
- SEM and SEO
- Application Development
- E-mail Marketing
- Web Design
- Branding
- Video Production
- Content Marketing
E-Commerce Services
- Social Media Marketing
- SEM and SEO
- Application Development
- E-mail Marketing
- Web Design
- Branding
- Video Production
- Content Marketing
Information Technology (IT) Services
- Social Media Marketing
- SEM and SEO
- Application Development
- E-mail Marketing
- Web Design
- Branding
- Video Production
- Content Marketing
Emerging Technologies & Platforms we work with
- Magento
- Sieva
- WordPress
- Shipstation
- Adobe
- Freshdesk
- Helpdesk
- PHP
- SKU Vault
- Helium10
- Stripe
- E-comdash
- Channel Advisor
- Knack Tool
- CRM’s
Pickworth’s Quality Assurance Team ensures that every agent delivers quality service at every customer contact. Our Customer Service Agents are considerate problem solvers. We only employ highly skilled agents in who provide superior customer care.
We train our agents to efficiently track customer service requests and immediately route customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents receive indepth training on core skills, including communication, customer service and sales. We provide extensive training on client programs and on-going training and quality improvement.
We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent’s performance based on the following criteria:
- Magento
- Sieva
- WordPress
- Shipstation
- Adobe
- Freshdesk
- Helpdesk
- PHP
- SKU Vault
- Helium10
- Stripe
- E-comdash
- Channel Advisor
- Knack Tool
- CRM’s
Emerging Technologies & Platforms we work with
- Magento
- Sieva
- WordPress
- Shipstation
- Adobe
- Freshdesk
- Helpdesk
- PHP
- SKU Vault
- Helium10
- Stripe
- E-comdash
- Channel Advisor
- Knack Tool
- CRM’s
Quality
We focus on using technology in a way that translates into real business benefits for our clients. Advanced technology gives our client complete confidence that their customers will receive a reliable, quality service with state-of-the-art functionality and efficiency
The following technologies, software and mediators help us in making our work feasible and easy :-
Pickworth’s Quality Assurance Team ensures that every agent delivers quality service at every customer contact. Our Customer Service Agents are considerate problem solvers. We only employ highly skilled agents in who provide superior customer care.
We train our agents to efficiently track customer service requests and immediately route customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents receive indepth training on core skills, including communication, customer service and sales. We provide extensive training on client programs and on-going training and quality improvement.
We have an in-house quality monitoring process that utilizes formal instruments of measurement. This process establishes exceptional quality levels and tracks an agent’s performance based on the following criteria:
- Competence levels
- Communication with customers
- Worldwide call control skills
- Product or service knowledge
- Overall professional conduct and performance
Our Customers
"Amazing Designs and Quality Work!"
